Nucleus Support Privacy Policy

Why We Have a Policy

Nucleus Support is passionate about the success of our clients. We hold a high standard in our relationship and our work. This policy simply represents an extension of the trust, honor, and respect we offer to anyone we meet or work with (virtually or in person).

A Summary of This Policy

While you're visiting our site, we collect anonymous statistics, such as which pages you've viewed, how long you've been on the site, etc.  Even though we need to disclose these statistics with some external services to view it—like Google Analytics—we only use these statistics to enhance your experience engaging with Nucleus Support. Any information you voluntarily provide on our contact page or similar form is kept secure and confidential. We do not share this information for use outside of Nucleus Support.

For more details, read on to your heart's content. Enjoy!

The Information We Collect

There are two kinds of information we have access to:

  1. Information you give us voluntarily (e.g. Subscribing to receive blog updates with your email address; filling out a contact form; Credit Card information on signup etc.).
  2. Information any web browser allows us to see (e.g. Which pages on our site are viewed and for how long; IP address; location;  etc.). For more information, see What Every Browser Knows About You which also offers you ways to prevent it from being shared with all websites.

While we may not collect all the information available to us, we reserve the right to.

How We Use Information

Contact information you give us (e.g. email, phone or address) will be used to contact you.  When downloading white papers or subscribing to our newsletter, we may ask for your email.  We may email you periodically with as-relevant-as-we-can-get content. You can unsubscribe from these emails at any time.  Statistical data will be used to make your Nucleus Support experience better.

Signing up with Credit Card Information

Customers can save their credit card information during the checkout process and then use the same credit card on future orders. This is fully PCI Compliant since it stores a secure token as a reference transaction to the credit card data. Credit card data is not actually stored on the web site.

How We Collect Information

Cookies

We use cookies to help us track and analyze activity on our site, allowing us to make metric driven improvements to enhance your experience engaging with us.  These cookies are stored in your browser, but you may be able to block, remove, or modify them from your browser's settings. We don't store any personally identifying and/or sensitive information in these cookies.

Google Analytics

We use Google Analytics to help us track information like what pages people visit for how long, what websites they came from, and what type of device they may be using when visiting our site. Again, this information doesn't tell us who you are, it just tells us how you use our site. Like most sites, we use this information to make our website better. If you don't want to be anonymously tracked, you can learn more about opting out of Google Analytics.

Facebook, Twitter, and LinkedIn Tracking

Sometimes we runs ads on Facebook, Twitter, and LinkedIn. To track our success of these ads, we've added analytics from each of these platforms. Any data we receive or use from these analytics services only help us display more relevant ads to you, if/when we chose to promote our services. If you choose to use an ad-blocker, it may or may not prevent us from tracking your onsite behavior.

Other Tracking Mechanisms

We may use other tracking services to help us make your experience better. Again, we will not give, share, or sell any information these services gather for us.

DNT

Some browsers may allow you to send a Do Not Track (DNT) header to every website you visit. We will currently continue to use our tracking regardless of whether the DNT header is present or not. There is no change of behaviour based on this header's presence or not.

How We Keep Information Secure

We know how much security matters to you. Our website uses top-notch SSL encryption to ensure any information you send us is not intercepted by a third-party.

However, even though we take great pride in doing all these things to keep your information protected, there's no way we can guarantee the security of all data sent over the Internet.

Social Media

We make it easy for you to share our amazing content on social media—like Facebook and Twitter—by adding ShareThis to our blog pages. Read their privacy policy to get more insight about how ShareThis works. ShareThis sends us anonymous statistical data to help track when, what, and how content is shared.

This Policy Applies to the Following Site(s)

Questions About This Policy

Please contact us, email us at help@nucleussupport.com, or call us at +1 (844) 347-7466 with any questions you may have about this policy, and we'll be happy to help you. And, if you want, you can even send snail-mail to us using the following address:

Nucleus Commerce, LLC

4112 South Lone Pine Ave

Springfield MO, 65803

Changes to This Policy

We reserve the right to change or update it at any time. If you want to stay up to date on this policy, you can check this page periodically.

Last updated: Oct. 1, 2017