Pay-as-you-go Magento Support

An on-demand technical support team for your Magento website

About

Nucleus is your dedicated
technical support team

With a 99 percent customer satisfaction rate, you can have full confidence in our Magento technical support team's world-class development services and training. Whether your site needs immediate bug fixes or just improvements over time, the Nucleus Support team can help fulfill your Magento site maintenance needs to take your eCommerce business to the next level.

Why choose us?
  • 99% Customer satisfaction

  • Magento Certified Developers

  • Pay only for the time you use

  • Based in the United States

  • No project management fees

  • Cancel any time

Ready to team up?
Set up a call with us
Or learn more about our services

Work with our team of Magento Support Experts

Services

Nucleus Support offers a wide range of Magento services

Our support services are offered at three simple support levels:

  • Level 1 Support

    For your frontend changes and/or training needs

    • Theme styling updates
    • Layout changes
    • Magento admin questions
    • Magento training
  • Level 2 Support

    For creating custom functionality, server support, and bug fixes

    • Frontend and backend bug fixes
    • Complex frontend logic
    • Magento extension installation and removal
    • Magento extension customizations
    • Backend development
    • Custom functionality
    • Server maintenance and consulting
    • Security reviews and malware scans
    • Magento security patches
  • Urgent Support

    We offer priority ticketing for urgent site issues available Monday-Friday from 9:00am-5:00pm CST

  • No monthly commitment

    Pay only for the time logged to your tickets

  • No project management fees

    Only charged for development time, not management

  • No prepayment required

    Billed weekly for hours logged the previous week

  • Time logged in 15min increments

    Smaller increments means more savings for you

Have any questions?
Schedule a call now
Or learn more about our pricing
Pricing

Pay only for the hours you use

Your level of support is set on a per ticket basis.

  • Level 1 Support
    $75/hr
  • Level 2 Support
    $150/hr
  • Urgent Support
    $300/hr

* Setup fee when using our hassle-free Codebase Workflow

One support team, endless possibilities

Set up a call Sign up now
Or feel free to contact us today

Get started in just a few short steps

  1. 1

    Sign up

    It is easy to get started. Just sign up to begin using your dashboard.

  2. 2

    Choose your workflow setup

    We can track and publish code changes to your site for you (setup fee required) using our Codebase Workflow or we can send you the updated code for you to deploy (no setup fee) with our Snapshot Solution. Contact us to learn more.

  3. 3

    Create Tickets

    Submit support tickets to our team using your dashboard as needed.

  4. 4

    Whistle while we work

    Tickets are first-come, first-served. Initial response is within 8 business hours, unless you need immediate assistance with our urgent support option.

  5. 5

    Billing and adding tickets

    Every week, we will bill you for all of the work done the previous week on your tickets. Simple as that!

Get fast, reliable, Magento support today

Set up a call Sign up now
Or you can send us a message